Welcome to the fish market at home! To ensure you receive our fresh fish and seafood with maximum freshness and total food safety, we detail below how we manage our orders, rates, and deliveries.

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To ensure that the fish always arrives with maximum freshness and the cold chain intact, we adapt our transport according to your location. All orders within our Local Radius are delivered by ourselves using our own refrigerated vehicles (with cold storage), while for the rest of Catalunya we rely on the professional urgent refrigerated service of SEUR Frío.

Our base rates cover boxes of up to 10 kg of gross weight (including protective ice and special thermal packaging). If your order exceeds this limit, the system will automatically add €10.00 for each additional 10 kg bracket.

Shipping Zone	Base Cost (Up to 10 kg)	Free Shipping (Up to 10 kg)	Excess Weight (Over 10 kg)
In-Store Pickup (Ca la Victòria / Mariscs Aquàrium)	Free	Always Free	No additional charges
Local Radius (Cambrils, Salou, Tarragona, Reus, Vinyols i els Arcs)	€10.00	Free on orders over €100.00	+€10.00 per additional 10 kg bracket
Rest of Catalunya	€15.00	Free on orders over €120.00	+€10.00 per additional 10 kg bracket

⚠️ Saturday Delivery Supplement: Deliveries requested for Saturday carry a mandatory logistics surcharge of €7.26 (VAT included) due to the transport agency’s special weekend operations. This amount will be automatically calculated in the cart total when selecting this delivery date.

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It is completely free and does not require a minimum order value. When finalizing your online purchase, select which store you prefer to pick up your order from: Peixos Savall Ca la Victòria (C/ Pau Casals, 10) or Mariscs Aquàrium (C/ Pau Casals, 11-13) in Cambrils Port. We will notify you as soon as your fishmonger has it ready.

By default, we clean and gut the fish so it is ready to cook. During the checkout process, you can indicate in detail whether you prefer to receive the product whole, filleted, sliced, or opened from the back (butterfly cut for grilling or baking).

The price and shipping cost calculations are based on the gross weight of the whole batch at the time of its catch at the fish market. When the product is cleaned, gutted, or filleted at your request, the final net weight you receive at home will vary due to natural waste (scales, guts, and bones), just as it happens in any traditional physical fishmonger.

In strict compliance with Tax Agency regulations:

• All fresh fish and seafood products apply the reduced VAT rate (10%).
• Logistics services such as shipping, flat rates, and the Saturday delivery supplement apply the general VAT rate (21%).
  The exact breakdown will appear transparently at the end of your checkout process and on your email invoice.

• Modifications and cancellations: Due to the speed at which we work after the fish market auctions, changes will only be accepted if notified by phone at +34 977 362 391 before the order has been prepared or shipped.
• Return Policy: As these are highly perishable fresh food products, and in accordance with current legislation (Art. 103 of the General Law for the Defence of Consumers), the right of withdrawal or returns is not allowed once the product has left our facilities, except for errors attributable to Peixos Savall. If there is any issue with the condition of the package, contact us immediately at xavi@peixossavall.com providing photographs of the product within the first 24 hours of delivery.

As these are fresh and perishable foods, it is essential that someone is present at the indicated address on the selected delivery day.

⚠️ Important Note: If the delivery fails due to the customer’s absence, the order will be charged in full (product and shipping), since the fish is custom-prepared and cannot be returned to the facilities due to food safety regulations. Thank you for helping us take care of the cold chain!